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1 Bookings
Once a provisional booking has been agreed a booking form is provided. This form must be completed by the designated party leader (hereafter known as 'the Customer'), who must be at least 18 years of age. The completed form must be returned to us (hereafter known as 'the Owner') by a date that will be specified at the time of the provisional booking. All future correspondence will be with the Customer. Confirmation of your holiday will be sent in writing on receipt of completed booking form and payments as described in 2.
2 Payments
If the booking is made within eight weeks of departure full payment is required with the completed booking form. In all other cases a deposit of 20% of the total holiday price is required at the time of booking and the balance of 80% is due not less than eight weeks prior to departure. In the event of full payment not being made by the due time the Owner reserves the right to cancel the booking. Full cancellations apply after balance has been made.
3 Complaints
If there are any problems with the rental home or with our representative in Majorca, the customer must inform our representative immediately. If the matter is not resolved, the customer must follow up the complaint in writing to the Owner within 14 days of the end of the rental period. If the problem has not been reported as detailed in this clause then the Owner cannot accept responsibility for any claims or complaints.
4 Travel Insurance
It is considered essential for the Customer to hold suitable Holiday and Travel insurance. It is advisable for this insurance to be in place at the time the rental period booking is made.
5 Changeover Day
We are flexible on change over days please don't hesitate to contact us to check dates. We request that the apartment be vacated by 10 am to allow for cleaning services. Access to the apartment is from 3pm on day of arrival. If access is required before this to use disabled facilities, then please let us know and we will do our best to accommodate any requests. Luggage can be stored free of charge by prior arrangement.
Once a provisional booking has been agreed a booking form is provided. This form must be completed by the designated party leader (hereafter known as 'the Customer'), who must be at least 18 years of age. The completed form must be returned to us (hereafter known as 'the Owner') by a date that will be specified at the time of the provisional booking. All future correspondence will be with the Customer. Confirmation of your holiday will be sent in writing on receipt of completed booking form and payments as described in 2.
2 Payments
If the booking is made within eight weeks of departure full payment is required with the completed booking form. In all other cases a deposit of 20% of the total holiday price is required at the time of booking and the balance of 80% is due not less than eight weeks prior to departure. In the event of full payment not being made by the due time the Owner reserves the right to cancel the booking. Full cancellations apply after balance has been made.
3 Complaints
If there are any problems with the rental home or with our representative in Majorca, the customer must inform our representative immediately. If the matter is not resolved, the customer must follow up the complaint in writing to the Owner within 14 days of the end of the rental period. If the problem has not been reported as detailed in this clause then the Owner cannot accept responsibility for any claims or complaints.
4 Travel Insurance
It is considered essential for the Customer to hold suitable Holiday and Travel insurance. It is advisable for this insurance to be in place at the time the rental period booking is made.
5 Changeover Day
We are flexible on change over days please don't hesitate to contact us to check dates. We request that the apartment be vacated by 10 am to allow for cleaning services. Access to the apartment is from 3pm on day of arrival. If access is required before this to use disabled facilities, then please let us know and we will do our best to accommodate any requests. Luggage can be stored free of charge by prior arrangement.
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